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Returns & Refunds

Buy With Confidence

We want you to love your Pininfarina Hybrid Watch.

If for any reason it isn't the right fit for you, you may return your order within 30 days of delivery for a full refund.

✓ 30-Day Returns

✓ Fast Refund Processing

✓ Dedicated Customer Support

✓ Simple Return Process

30-Day Return Policy

You may return your watch within 30 days of receiving your order.

To qualify for a return, products must be:

• Returned in good condition

• Unpaired from the Pininfarina Hybrid Watch App

• Returned with all accessories

• Returned with original packaging, manuals and included materials

If you are unsure whether your return qualifies, please contact our support team and we will be happy to help.

How Do I Return My Order?

Returning your watch is simple.

Step 1

Contact our Customer Support Team:

support@pininfarina-hybridwatchbyglobics.com

Include:

• Your Order Number

• Your Full Name

• Reason for Return (optional)

Step 2

We will provide:

• Return instructions

• Return authorisation details

• A printable return shipping label where applicable

Step 3

Pack your watch securely in its original packaging and send it back using the instructions provided.

Refunds

Once your return has been received and inspected by our warehouse team, we will process your refund.

Typical refund timelines:

• Return inspection: 1–3 business days

• Refund processing: Up to 7 business days

• Bank processing time: Up to 14 business days depending on your payment provider

Refunds will be issued to the original payment method used when placing the order.

You will receive an email confirmation once your refund has been processed.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us immediately.

Email:
support@pininfarina-hybridwatchbyglobics.com

Please include:

• Order Number

• Photos of the issue

• Description of the problem

Our team will arrange a replacement, repair or refund as quickly as possible.

Can I Change or Cancel My Order?

We begin processing orders quickly to ensure prompt delivery.

If you need to amend or cancel an order, please contact us immediately after placing it.

While we cannot guarantee changes once an order has entered fulfilment, our team will always do their best to assist.

Exchanges

If you would like a different model or colour, please contact our support team.

Where possible, we will assist with arranging an exchange or provide guidance on the quickest way to place a replacement order.

Need Help?

Our Customer Support Team is available to assist with any questions regarding your order, delivery, returns or warranty.